Effective date: 2026-06-27
PenniVox (“we”, “us”) operates a WhatsApp Business assistant that connects to our billing and operations platform. This policy explains how we handle information when you message that number.
Where required by law, we rely on appropriate grounds such as performance of a contract, legitimate interests in operating and securing our services, and your consent when you choose to contact us via WhatsApp.
We use trusted service providers to run the assistant (for example cloud hosting, messaging platforms, and AI services). They process data only on our instructions and for the purposes described here. We do not sell your personal information.
Some providers may process data in other countries. Where required, we use appropriate safeguards consistent with applicable law.
We retain messages and related logs only as long as necessary for the purposes above, including dispute resolution and legal compliance, unless a longer period is required by law.
Depending on where you live, you may have rights to access, correct, object to, or delete certain personal data, or to lodge a complaint with a supervisory authority. To exercise rights or ask questions, contact us as described below.
This assistant is intended for business use and is not directed at children.
We may update this policy from time to time. We will adjust the effective date above when we do.
For privacy requests or questions, contact PenniVox using this assistant site va.pennivox.com or the contact options published there.